Privacy Policy

Lowe Accounting Solutions Privacy Policy

Our contact details 

Name: Lowe Accounting Solutions

Address:3 Brays Place, St Austell, Cornwall, PL25 3BH

E-mail:hello@loweaccountingsolutions.co.uk

The type of personal information we collect

We currently collect and process the following information:

·  your name, date of birth, address, telephone number and email address,

·  your Unique Tax Reference (UTR) number and National Insurance number, details of your tax affairs, investments, payroll information, employments, accounting records and other statutory returns.

·  your bank account details,

·  your IP address and which pages you may have visited on our website and when you accessed them.

·  We may require documentary details from you such as a driving licence, passport, utility bill or birth certificate in order to comply with our customer due diligence and money laundering procedures.

How we get the personal information and why we have it

Information is obtained when you complete the contact form and when you engage us to deliver our financial services. We only collect and process personal information when:

• you have specifically consented
• you have entered into a contract with us via our engagement letter
• we are fulfilling another legal requirement

Depending on the service that we have been engaged for, we use the information that you have given us in order to:

• contact you by post, email or telephone
• verify your identity where this is required
• understand your needs and how they may be met
• maintain our records in accordance with applicable legal and regulatory obligations
• process financial transactions
• prevent and detect crime, fraud or corruption
• investigate and/or defend potential complaints, disciplinary proceedings and legal proceedings
• invoice you for our services and related matters
• meet legal obligations

We may share this information with HM Revenue and Customs. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

·  Your consent. You are able to remove your consent at any time. You can do this by contacting hello@loweaccountingsolutions.co.uk

How we store your personal information 

Your information is securely stored. 

We keep your information as detailed above, for a period of six years after the end of our engagement. We will then dispose of your information by destroying any physical records and removing information from our internal databases.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@loweaccountingsolutions.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@loweaccountingsolutions.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:  

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk